{"id":6687,"date":"2025-10-03T10:05:42","date_gmt":"2025-10-03T10:05:42","guid":{"rendered":"https:\/\/rucan.es\/garantia-rucan-tested\/"},"modified":"2025-10-16T09:39:10","modified_gmt":"2025-10-16T09:39:10","slug":"rucan-tested-warranty","status":"publish","type":"page","link":"https:\/\/rucan.es\/en\/rucan-tested-warranty\/","title":{"rendered":"Rucan Tested Warranty"},"content":{"rendered":"
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RUCAN WARRANTY<\/h1>\n

TRUST THAT\u2019S BUILT, NOT PROMISED<\/span><\/p>\n<\/div><\/div>

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At Rucan, we don\u2019t just talk about quality.<\/span><\/p>\n

We talk about responsibility, commitment, and conscious design.<\/span><\/p>\n

That\u2019s why all our products* are tested with real dogs<\/span> <\/strong>and crafted to withstand their intended use. And if something fails due to a manufacturing defect, we\u2019ll replace it at no cost within one year.<\/strong><\/span><\/p>\n<\/div><\/div><\/div><\/div>

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\"Rucan<\/div><\/div><\/div><\/div>
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WHAT MEANS \u201cRUCAN TESTED\u201d?<\/strong><\/h2>\n<\/div><\/div>
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\u201cRucan Tested\u201d is more than a label. It\u2019s the result of a rigorous process why apply to every toy. <\/p>\n<\/div><\/div>

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We design with intention<\/p><\/div><\/div>

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We create simple and durable shapes, avoiding unnecessary weak points. Every line has a purpose.<\/p>\n<\/div><\/div>

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We prototype and test<\/p><\/div><\/div>

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We test our products with real dogs. We observe how they bite, play, throw, or ignore them.
\nWe learn and improve.<\/p>\n<\/div><\/div>

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We redesign what doesn\u2019t convince us<\/p><\/div><\/div>

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We don\u2019t move into production until everything is optimized: shape, texture, safety, and durability.<\/p>\n<\/div><\/div>

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We manufacture locally, with full control<\/p><\/div><\/div>

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We produce in Barcelona, using natural rubber, crafted by hand and with complete traceability.<\/p>\n<\/div><\/div>

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AND IF SOMETHING GOES WRONG?<\/strong><\/h2>\n<\/div><\/div>
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We trust our products so much\u2026 that we offer a 1 year warranty against manufacturing defects.<\/strong><\/span><\/span><\/p>\n<\/div><\/div>

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What\u2019s covered<\/strong><\/p>\n<\/div><\/div>

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Faults in rubber or materials.<\/p><\/div><\/div>

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Cracks, breaks or irregularities not caused by misuse.<\/p><\/div><\/div>

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Structural defects under normal and supervised use.<\/p><\/div><\/div>

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What\u2019s not covered?<\/strong><\/p>\n<\/div><\/div>

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Damage from excessive chewing*.<\/p><\/div><\/div>

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Prolonged use without supervision.<\/p><\/div><\/div>

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Long-term exposure to sunlight, water, or chemicals.<\/p><\/div><\/div>

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All products have been tested for their intended use. Check the product and usage guide:<\/em><\/p>\n<\/div><\/div>

<\/div>
\"Usos<\/div><\/div>
\"Usos<\/div><\/div>

* Stick 5<\/strong> models are designed for moderate chewing and should always be supervised. Intensive or prolonged use as a teether<\/strong> may cause wear or breakage, so they are not covered by the warranty in these cases. We will apply the warranty if a manufacturing defect<\/strong>, such as a crack or material abnormality, is detected after purchase.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>

HAS YOUR TOY BROKEN SOONER THAN EXPECTED?<\/strong><\/h3>\n
    \n
  1. Take a photo of the product.<\/span><\/li>\n
  2. Find your receipt or proof of purchase (digital copies are accepted).<\/span><\/li>\n
  3. Write to us at comercial@rucan.es with a short explanation.<\/span><\/li>\n<\/ol>\n

    Our team will review your case personally. If we detect a manufacturing defect, we\u2019ll send you a free replacement.<\/strong><\/span><\/span><\/p>\n<\/div><\/div><\/div><\/div>

    WHY WE DO IT<\/strong><\/h3>\n

    Because we don\u2019t make products to sell fast.
    \nWe make them to last, to build connection, to care.<\/p>\n

    That\u2019s the Rucan Warranty.<\/strong><\/span> A way of understanding what we do, not just a commercial promise.<\/span><\/p>\n

    Thank you for trusting us \ud83e\udde1<\/p>\n<\/div><\/div>

    <\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"RUCAN WARRANTY TRUST THAT\u2019S BUILT, NOT PROMISED At Rucan, we don\u2019t just talk about quality. We talk about responsibility, commitment, and conscious design. That\u2019s why all our products* are tested with real dogs and crafted to withstand their intended use. And if something fails due to a manufacturing defect, we\u2019ll replace it at no cost...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6687","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nRucan Tested: 1-year warranty on all Rucan products<\/title>\n<meta name=\"description\" content=\"Our products are tested on real dogs and designed to last. 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