The customer has the right to withdraw from the purchase within 14 calendar days from the date of receiving the product. To exercise this right, they must communicate their decision via email to devoluciones@rucan.es, providing the order number and the reason for the return.

Return Conditions: • Products must be returned in their original packaging and in perfect condition. • Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect. • Once the products are received and their condition is verified, the corresponding amount will be refunded through the same payment method used.

Shipping and Rates

Products purchased in our online store will be shipped to the address provided by the customer during the purchase process.

Shipping Rates: • Standard Shipping: €3.99

Delivery Times: • Standard Shipping: 3 to 5 business days.

For orders over €29.99, we offer free shipping.